ReGlow Wellness Terms & Conditions

Effective Date: February 8, 2026
Last Updated: February 8, 2026

1. Agreement to Terms

1.1 Binding Agreement

These Terms & Conditions ("Terms") constitute a legally binding agreement between you and ReGlow Wellness regarding your use of our scheduling system and patient portal (the "System"). By accessing or using the System, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using the System.

1.2 Parties to This Agreement

This agreement is between:

• ReGlow Wellness (the "MSO," "we," "us," or "our"), a Management Services Organization located at 11 Emerson Ave, Levittown, NY 11756
• You (the "User," "you," or "your"), the person accessing or using the System

1.3 Acceptance of Terms

You accept these Terms by:

• Creating an account on the System
• Checking the "I agree" box during registration
• Using the System in any manner
• Continuing to use the System after we post changes to these Terms

1.4 Capacity to Contract

By agreeing to these Terms, you represent that:

• You are at least 18 years of age, OR
• You are the parent or legal guardian of a minor and are accepting these Terms on their behalf, OR
• You are an emancipated minor with legal authority to enter contracts

If you are booking appointments or managing accounts for others, you represent that you have the legal authority to do so.

1.5 Relationship to Privacy Policy

These Terms incorporate our Privacy Policy by reference. Our Privacy Policy explains how we collect, use, and protect your information. By accepting these Terms, you also acknowledge and agree to our Privacy Policy.

1.6 Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Email you at the address on file
• Post a notification in the patient portal
• Update the "Last Updated" date at the top of this document
• Provide at least 30 days' notice for material changes

Your continued use of the System after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the System.

1.7 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ReGlow Wellness regarding the System and supersede all prior agreements, understandings, and communications.

2. Definitions

For purposes of these Terms:

• "Alliance Wellness Medical PLLC" or "Medical Practice": The physician-owned professional corporation that provides medical care and services
• "Appointment": A scheduled visit with a healthcare provider at one of our locations
• "MSO": Management Services Organization; refers to ReGlow Wellness
• "Patient": An individual receiving medical care from the Medical Practice
• "PHI": Protected Health Information as defined by HIPAA
• "Portal": The patient-facing web interface for self-service scheduling and account management
• "Provider": A licensed healthcare professional (physician, nurse practitioner, physician assistant, massage therapist, or acupuncturist)
• "Script": A medical referral or authorization for specific treatment (massage or acupuncture), including treatment type, duration, visit limits, and expiration date
• "Services": The scheduling, appointment management, and operational services provided through the System
• "System": Our scheduling platform, patient portal, and related technology infrastructure
• "User," "you," "your": The person accessing or using the System

3. Description of Services

3.1 What the System Provides

The System is an operational scheduling and appointment management platform that provides:

Scheduling Services:

• Appointment booking and management
• Provider schedule coordination
• Multi-location scheduling
• Appointment reminders and confirmations (SMS and email)
• Cancellation and rescheduling capabilities

Patient Portal:

• Secure account access via date of birth + SMS verification
• View upcoming and past appointments
• Self-service booking within established rules
• Account balance information
• Communication preferences management
• Appointment confirmation via public links

Operational Enforcement:

• Medical clearance requirement enforcement (linked medical appointments)
• Script (medical referral) verification before booking
• Insurance eligibility checking
• Provider assignment based on availability

Communications:

• SMS and email notifications
• Appointment reminders and confirmations
• Account alerts and updates
• Service notifications

3.2 What the System Does NOT Provide

The System explicitly does NOT provide:

• ❌ Medical care, treatment, diagnosis, or advice
• ❌ Emergency services or urgent care
• ❌ Medical consultations or evaluations
• ❌ Prescription services or medication management
• ❌ Access to medical records or clinical documentation
• ❌ Telemedicine or remote medical consultations
• ❌ Medical necessity determinations
• ❌ Clinical decision-making or medical judgment
• ❌ Insurance coverage guarantees or authorizations
• ❌ Medical referrals or treatment recommendations

3.3 MSO Role and Limitations

ReGlow Wellness is a Management Services Organization (MSO). This means:

We Provide:

• Operational and administrative support
• Scheduling technology and infrastructure
• Billing operations support (not clinical billing decisions)
• Non-clinical staffing coordination
• Marketing and business analytics
• Facilities management

We Do NOT:

• Practice medicine or make clinical decisions
• Own or control the Medical Practice
• Employ physicians or control medical staffing decisions
• Direct or influence medical treatment
• Control medical records or clinical documentation
• Make medical necessity determinations

All medical care is provided by Alliance Wellness Medical PLLC, a separate physician-owned professional corporation.

3.4 No Physician-Patient Relationship

IMPORTANT: Using this System does NOT create a physician-patient relationship between you and ReGlow Wellness. Any physician-patient relationship exists solely between you and Alliance Wellness Medical PLLC and its providers.

3.5 System Availability

We strive to provide 24/7 System availability but do not guarantee uninterrupted access. The System may be unavailable due to:

• Scheduled maintenance
• Emergency repairs or updates
• Internet or hosting provider issues
• Security incidents or breaches
• Force majeure events
• Technical failures beyond our control

We will provide advance notice of scheduled maintenance when feasible. For urgent scheduling needs when the System is unavailable, contact our office by phone at 516-566-0000.

4. User Eligibility and Accounts

4.1 Age Requirements

Adults (18 and Over):

• Must be 18 years or older to create your own account
• Must provide accurate information about yourself
• Responsible for all activity on your account

Minors (Under 18):

• Parent or legal guardian must create and manage account
• Parent/guardian accepts these Terms on minor's behalf
• Parent/guardian is responsible for minor's use of the System
• At age 18, the minor gains full control of their account

Emancipated Minors:

• May create own account with proof of emancipation
• Must provide documentation to verify emancipated status

4.2 Account Creation and Security

Account Requirements:

• One account per person
• Must provide accurate, complete, and current information
• Must use your real name and date of birth
• Must provide working phone number and email address
• Cannot create accounts using false identities

Security Responsibilities: You are responsible for:

• Maintaining the confidentiality of your SMS one-time passwords (OTPs)
• Logging out of the System on shared or public devices
• Notifying us immediately of any unauthorized access to your account
• All activities that occur under your account

We are not liable for losses or damages arising from unauthorized use of your account if you failed to maintain account security.

4.3 Authentication

Login Process:

1. Enter your date of birth
2. Receive SMS one-time password (OTP) to phone number on file
3. Enter OTP within 5 minutes
4. Access granted for secure session

You consent to receiving SMS OTPs as part of our two-factor authentication process.

4.4 Booking for Others

You may book appointments and manage accounts for others (such as family members) provided that:

• You have their consent and legal authority to do so
• You are their parent, legal guardian, or hold power of attorney
• You provide accurate information about them
• You understand you are responsible for their account activity

Providing false authority or booking for others without consent is prohibited and may result in account termination and legal action.

4.5 Account Suspension or Termination

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms
• Providing false or misleading information
• Fraudulent activity
• Abusive or harassing behavior toward staff
• Repeated no-shows or late cancellations
• Non-payment of balances owed
• Any conduct we deem inappropriate or harmful
• Any reason at our sole discretion, with or without notice

5. User Responsibilities and Obligations

5.1 Information Accuracy

You must:

• Provide accurate, complete, and current information at all times
• Update your information promptly when it changes
• Verify that all information entered is correct before submitting

Critical Information includes:

• Full legal name and date of birth
• Current phone number and email address
• Current home address
• Insurance information and policy numbers
• Medical scripts and authorizations
• Emergency contact information

Consequences of Inaccurate Information:

• Appointments may be cancelled or delayed
• Insurance claims may be denied
• You may miss important communications
• Services may be denied
• Account may be suspended or terminated
• You may be held liable for resulting issues

We rely on the accuracy of your information. You are responsible for any problems arising from inaccurate information you provide.

5.2 Appointment Management Responsibilities

You must:

• Arrive on time for scheduled appointments
• Check in upon arrival at the clinic
• Provide at least 24 hours' notice for cancellations
• Confirm appointments when requested
• Respond to appointment reminders
• Notify us immediately of any changes to your contact information, insurance, or medical status
• Maintain active and valid medical scripts for massage and acupuncture services
• Follow all clinic policies and procedures

Failure to meet these responsibilities may result in:

• Late cancellation or no-show fees
• Appointment cancellations
• Booking restrictions
• Account suspension

5.3 Communication Responsibilities

You must:

• Maintain a working phone number capable of receiving SMS messages
• Maintain a working email address and check it regularly
• Respond to appointment confirmations and important notices
• Check the patient portal regularly for updates
• Check your spam/junk folders for our communications
• Update your contact preferences in the portal

We are not responsible for failed communications if:

• You provided incorrect contact information
• Your phone or email service blocks our messages
• You fail to check your messages or portal
• Your mailbox is full or inactive

5.4 Payment Responsibilities

You are responsible for:

• All charges incurred for services received
• Co-pays due at time of service
• Balances on your account
• Providing current insurance information
• Verifying insurance coverage before appointments
• No-show and late cancellation fees
• Any charges not covered by insurance

Payment obligations survive termination of your account or discontinuation of services.

5.5 Compliance with Policies

You must:

• Follow all appointment policies outlined in Section 7
• Comply with medical clearance requirements
• Maintain valid medical scripts for authorized treatments
• Follow cancellation and rescheduling procedures
• Respect staff, providers, and other patients
• Comply with all clinic rules and regulations

5.6 Device and Internet Responsibilities

You are responsible for:

• Obtaining and maintaining internet access
• Providing compatible devices and browsers
• Keeping your devices and software updated and secure
• Protecting your devices from malware and unauthorized access
• All costs associated with internet access and device usage

We are not responsible for issues arising from incompatible devices, outdated browsers, or internet connectivity problems.

6. Prohibited Uses and Conduct

6.1 General Prohibitions

You may NOT:

Technical Abuse:

• Hack, breach, or circumvent any security measures
• Use automated tools, bots, or scripts to access the System without authorization
• Attempt to gain unauthorized access to other users' accounts or data
• Interfere with, disrupt, or damage the System's operation
• Introduce viruses, malware, or other malicious code
• Reverse engineer, decompile, or disassemble the System
• Scrape, harvest, or collect data from the System using automated means
• Overload or attempt to disable our servers or networks

Booking Abuse:

• Make fake, fraudulent, or bad-faith bookings
• Book appointments you do not intend to attend
• Book appointments for others without their knowledge or consent
• Manipulate or attempt to game the scheduling system
• Book multiple appointments to hold time slots with no intention of using them
• Repeatedly cancel or reschedule appointments without legitimate reason
• Attempt to circumvent script requirements or medical clearance rules
• Book appointments beyond your authorized script limits

Information Misuse:

• Provide false, misleading, or inaccurate information
• Impersonate another person or entity
• Use someone else's insurance information without authorization
• Misrepresent your identity, authority, or relationship to others
• Create multiple accounts for the same person
• Forge or falsify documents, scripts, or authorizations
• Misrepresent medical conditions or need for services

Communication Abuse:

• Harass, threaten, intimidate, or abuse staff or providers
• Send spam or unsolicited commercial messages
• Use the System to contact or solicit other patients
• Engage in discriminatory, offensive, or inappropriate conduct
• Make false or defamatory statements about our practice, staff, or providers

Commercial Misuse:

• Use the System for any commercial purpose without our written authorization
• Resell, redistribute, or sublicense access to the System
• Use the System for competitive analysis or to develop competing services
• Frame, mirror, or replicate any part of the System

Privacy Violations:

• Attempt to access PHI of other patients
• Share or disclose others' personal or medical information
• Violate the privacy rights of staff, providers, or other patients

6.2 Consequences of Prohibited Conduct

Violation of these prohibitions may result in:

• Immediate account suspension or termination
• Cancellation of all pending appointments
• Denial of future services
• Referral to law enforcement
• Civil or criminal legal action
• Liability for damages, costs, and attorneys' fees

We reserve the right to investigate suspected violations and cooperate with law enforcement.

7. Appointment Policies and Rules

7.1 Booking Appointments

Appointment Types:

• Medical Appointments: 15 minutes with physician, NP, or PA
• Massage Therapy: 60 minutes with licensed massage therapist
• Acupuncture: 60 minutes with licensed acupuncturist

Booking Methods:

• Through the patient portal (self-service)
• By calling our office at 516-566-0000
• Through staff assistance

Booking Restrictions:

• Appointments subject to provider availability
• Advance booking limits apply at our discretion
• Maximum number of concurrent future appointments may be restricted
• Multiple appointment slots at the same time are not permitted

7.2 Linked Medical Appointment Requirement (CRITICAL)

Massage and Acupuncture require a 15-minute Medical Appointment immediately before treatment.

How It Works:

• When you book massage or acupuncture, the System automatically creates and links a medical appointment
• Medical appointment is scheduled for 15 minutes immediately before your treatment
• Medical appointment is assigned to an available PA or NP with the lightest schedule
• Both appointments are linked and managed together

Important Rules:

• You cannot cancel the medical appointment alone if it would leave your treatment appointment without medical clearance
• If you cancel your treatment appointment, the linked medical appointment is automatically cancelled
• If no PA/NP is available, booking is blocked (admins may override with documented reason)
• Appointment statuses propagate between linked appointments (except cancellations)

Purpose: This requirement ensures medical clearance before treatment. This is a medical requirement, not a billing convenience. The medical appointment allows the provider to evaluate your condition, ensure treatment is appropriate, and provide necessary medical oversight.

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7.3 Medical Script (Referral) Requirements

Massage and Acupuncture require an active, valid medical script (referral).

Script Requirements:

• Must be issued by a licensed medical provider at Alliance Wellness Medical PLLC
• Must authorize the specific treatment type you're booking
• Must not be expired
• Must have remaining authorized visits

The System will block booking if:

• No active script exists
• Script has expired
• Script is for a different treatment type
• All authorized visits have been used

Script Warnings:

• You'll receive warnings when scripts are near expiration
• You'll receive warnings when visit counts are running low
• Contact the Medical Practice to renew or update scripts

Admin Overrides:

• Staff may override script requirements in certain circumstances
• All overrides are logged with documented reasons
• Overrides are subject to medical review

Scripts are medical authorizations issued by the Medical Practice. We do not create, modify, or make determinations about script medical necessity—we only enforce the requirements operationally.

7.4 Appointment Confirmation

When Required:

• You may be required to confirm appointments via SMS, email, or portal
• Failure to confirm may result in appointment cancellation
• Confirmation links are valid for approximately 7 days

How to Confirm:

• Click the link in your SMS or email reminder
• Log into the portal and confirm
• Call our office to confirm verbally

7.5 Cancellation Policy

Advance Notice Requirement:

You must provide at least 24 hours' advance notice to cancel an appointment without penalty.

How to Cancel:

• Through the patient portal
• By calling 516-566-0000
• By email to hello@reglowwellness.com

Late Cancellation Fee:

• Cancellations made with less than 24 hours' notice will incur a $30 late cancellation fee
• Fee will be charged to the payment method on file or added to your account balance

Linked Appointment Cancellation:

• If you cancel a treatment appointment (massage/acupuncture), the linked medical appointment is automatically cancelled
• You cannot cancel the medical appointment alone if it leaves the treatment appointment without clearance

Emergency or Illness:

• We understand emergencies happen
• Contact us as soon as possible if you need to cancel due to emergency or illness
• We will work with you on a case-by-case basis

7.6 No-Show Policy

Definition: A "no-show" occurs when you:

• Fail to arrive for a scheduled appointment
• Arrive more than 15 minutes late without prior notice
• Do not cancel with at least 24 hours' notice

No-Show Fee:

• $30 fee for each no-show appointment
• Fee charged to payment method on file or added to account balance
• Fee applies to each appointment (if linked appointments, separate fees may apply)

Repeated No-Shows:

Repeated no-shows may result in:

• Booking restrictions
• Requirement to call for appointments (portal booking disabled)
• Account suspension at our discretion
• Denial of future services
• Number of no-shows before restrictions apply is at our sole discretion

Exceptions:

• True emergencies (documented)
• Circumstances beyond your control
• We review each situation individually

7.7 Rescheduling

How to Reschedule:

• Through the patient portal (subject to availability)
• By calling 516-566-0000
• Subject to same policies as new bookings

Rescheduling Rules:

• Must maintain script validity for new date
• Subject to provider availability
• Must comply with 24-hour cancellation policy if rescheduling is a cancellation
• Excessive rescheduling may be restricted

7.8 Appointment Changes by Us

We reserve the right to:

• Reschedule appointments due to provider unavailability
• Cancel appointments due to emergencies or unforeseen circumstances
• Change provider assignments as needed
• Modify appointment times if necessary

If we change your appointment:

• We will notify you as soon as possible
• We will work with you to find an alternative time
• No fees will apply to changes we initiate

7.9 Late Arrivals

If you arrive late:

• Appointments shortened by late arrival time
• May be rescheduled if more than 15 minutes late
• May be treated as no-show if more than 15 minutes late without notice
• No refunds for shortened appointments due to late arrival

Please arrive 10 minutes early for check-in.

7.10 Provider Assignment

Provider assignments are made based on:

• Appointment type and required qualifications
• Provider availability and schedule
• Medical clearance assignment (lightest PA/NP schedule)
• Operational considerations

We do not guarantee:

• Specific provider assignment
• Same provider for recurring appointments
• Provider continuity

Provider requests:

• May be accommodated when possible
• Not guaranteed
• Subject to availability

7.11 Multi-Location Scheduling

We operate multiple locations:

• Each location has its own calendar and staff
• You must select the correct location when booking
• Providers may not work at all locations
• Verify location before attending appointment

8. Payment Terms and Financial Responsibility

8.1 Financial Responsibility

You are ultimately responsible for all charges incurred for services you receive, regardless of insurance coverage.

This includes:

• Co-pays and deductibles
• Services not covered by insurance
• Out-of-network charges
• No-show and late cancellation fees
• Any amounts insurance denies or does not pay

Financial responsibility exists regardless of:

• Insurance coverage determination
• Pre-authorization status
• Insurance claim outcomes
• Whether you believe services should be covered

8.2 Payment Methods

Accepted Payment Methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Payment plans (if arranged in advance)

Payment Processing:

• Payments processed through third-party payment processor
• Subject to payment processor's terms and conditions
• Must provide valid payment method

8.3 Timing of Payment

Co-Pays:

• Due at time of service
• Must be paid before or at appointment
• Failure to pay co-pay may result in appointment cancellation or rescheduling

Balances:

• Due within 30 days of billing date
• Statements sent to address on file
• Can view balance in patient portal

No-Show and Late Cancellation Fees:

• Charged immediately when applicable
• Applied to payment method on file or added to account balance

8.4 Outstanding Balances

Consequences of Unpaid Balances:

• Appointment booking may be restricted
• Portal access may be limited
• Account may be sent to collections
• Additional fees may apply (collection costs, attorney fees if permitted by law)
• Future services may be denied

Payment Plans:

• Available for large balances (contact our office)
• Must be arranged in advance
• Subject to approval
• Require written agreement

8.5 Insurance

Insurance Filing:

• We file insurance claims as a courtesy
• We are not responsible for insurance denials or coverage decisions
• Claims filing does not guarantee payment

Your Insurance Responsibilities:

• Verify coverage and benefits before appointments
• Understand your plan's co-pays, deductibles, and out-of-pocket costs
• Provide accurate and current insurance information
• Update insurance information when it changes
• Obtain any required pre-authorizations
• Understand which services are covered vs. not covered

Insurance Denials:

• You are responsible for charges if insurance denies claims
• Reasons for denial are between you and your insurance company
• We will provide documentation to support appeals if requested

Out-of-Network:

• Some services may be out-of-network with your insurance
• Out-of-network services typically have higher out-of-pocket costs
• You are responsible for understanding your out-of-network benefits

8.6 Price Changes

• Service fees may change with reasonable notice
• Insurance-contracted rates may change based on agreements
• We are not responsible for insurance rate changes or benefit reductions

8.7 Refunds

Refund Policy:

• Prepaid services may be refunded per our refund policy
• No refunds for no-shows or late cancellations
• Processing fees may be non-refundable
• Medical treatment refund decisions made by Medical Practice
• Refunds processed within 30 days of approval
• Request refunds by contacting: hello@reglowwellness.com

8.8 Collections

If balances remain unpaid:

• Account may be sent to collections agency
• You are responsible for collection costs and attorney fees (where permitted by law)
• Collections activity may be reported to credit bureaus
• May result in denial of future services

We prefer to work with you to resolve balances. Contact us if you have difficulty paying.

8.9 Billing Disputes

If you dispute a charge:

• Contact our office within 30 days of the charge
• Provide specific information about the dispute
• We will investigate and respond within reasonable time
• Disputed charges do not relieve payment obligation pending resolution

9. Communications and Consent

9.1 Consent to Electronic Communications

By using the System, you expressly consent to receive electronic communications from us, including:

• SMS text messages
• Email messages
• Phone calls
• Portal notifications
• Automated messages and calls

This consent applies to communications sent by:

• ReGlow Wellness (MSO)
• Alliance Wellness Medical PLLC (Medical Practice)
• Our authorized service providers (including Twilio for SMS)

9.2 Types of Communications

Transactional Communications (Cannot Opt Out):

• Appointment confirmations and reminders
• Appointment cancellations or changes
• Account alerts and important notices
• Payment and billing notifications
• Script expiration warnings
• Security alerts
• System maintenance notifications
• Legally required notices

Marketing Communications (Can Opt Out):

• Promotional offers and special events
• Health and wellness information
• New services and features
• Surveys and feedback requests

You can opt out of marketing communications but cannot opt out of transactional communications necessary for the System to function.

9.3 SMS Text Messaging Terms

By providing your mobile phone number, you expressly consent to receive SMS text messages at that number.

SMS Details:

• Message Frequency: Varies based on your appointment schedule; typically 2–4 messages per appointment (confirmation + reminders)
• Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan
• SMS Provider: Messages sent via Twilio (HIPAA-compliant Business Associate)
• Carriers: Compatible with major US carriers
• Age Restriction: Must be 18+ or have parental consent

How to Opt Out of Marketing SMS:

• Reply STOP to any marketing text message
• Does NOT opt you out of appointment reminders and transactional messages
• Contact our office to update communication preferences

How to Get Help:

• Reply HELP to any message for assistance
• Call 516-566-0000
• Email hello@reglowwellness.com

Important SMS Limitations:

• SMS is not 100% secure
• Messages may be visible on locked screens
• Carrier networks may have access to message content
• Messages may be delayed or undelivered due to carrier issues
• We are not responsible for carrier failures or limitations
• For sensitive matters, use the secure patient portal instead

9.4 Email Communications

By providing your email address, you consent to receive emails from us.

Email Details:

• Appointment confirmations, reminders, and changes
• Account and billing information
• System updates and notices
• Marketing communications (if opted in)

Your Email Responsibilities:

• Maintain current, working email address
• Check email regularly
• Check spam/junk folders
• Whitelist our email addresses to prevent filtering

We are not responsible for:

• Emails blocked by your email provider
• Emails filtered to spam/junk folders
• Failed delivery to incorrect email addresses
• Full mailboxes or inactive accounts

9.5 Phone Calls

By providing your phone number, you consent to receive phone calls from us.

We may call you regarding:

• Appointment confirmations or changes
• Important account matters
• Payment and billing issues
• Script renewals or issues
• Responses to your inquiries

Call Recording:

• Calls may be recorded for quality assurance and training purposes
• By continuing the call, you consent to recording

9.6 Communication Preferences

Manage your preferences:

• Log into patient portal to update preferences
• Choose primary communication method (SMS vs. email)
• Opt in or out of marketing communications
• Cannot opt out of essential transactional communications

Update contact information immediately when it changes.

9.7 Accuracy of Contact Information

You are responsible for:

• Providing accurate, current contact information
• Updating contact information when it changes
• Ensuring we can reach you at the contact information provided

We are not liable for:

• Failed communications due to incorrect contact information you provided
• Missed appointments due to wrong contact information
• Inability to reach you in emergencies

10. Medical Disclaimers and Limitations

10.1 No Physician-Patient Relationship with MSO

IMPORTANT: Using this System does NOT create a physician-patient relationship between you and ReGlow Wellness.

• ReGlow Wellness is an MSO providing operational services only
• ReGlow Wellness does not practice medicine
• ReGlow Wellness does not employ physicians or make medical decisions
• Any physician-patient relationship exists solely between you and Alliance Wellness Medical PLLC and its providers

10.2 No Medical Advice

This System provides scheduling services, not medical advice.

Do NOT:

• Rely on the System for medical advice, diagnosis, or treatment
• Use the System to communicate urgent medical issues
• Assume appointment booking constitutes medical advice
• Consider script enforcement as medical judgment

Script Enforcement Clarification:

• When the System checks for valid scripts before booking, this is operational enforcement
• Scripts are medical authorizations created by licensed providers at the Medical Practice
• The System enforces requirements set by the Medical Practice
• We do not make medical determinations about script validity or necessity

For medical questions:

• Contact Alliance Wellness Medical PLLC directly at 516-566-0000
• Speak with your healthcare provider
• Seek professional medical advice

10.3 Not for Emergencies

🚨 NEVER USE THIS SYSTEM FOR MEDICAL EMERGENCIES 🚨

This System is NOT monitored 24/7 for urgent or emergency requests.

In case of emergency:

• Call 911 immediately
• Go to the nearest emergency room
• Call the Poison Control Center if applicable (1-800-222-1222)

Emergencies include but are not limited to:

• Chest pain or heart attack symptoms
• Difficulty breathing
• Severe bleeding
• Loss of consciousness
• Severe allergic reactions
• Stroke symptoms
• Severe injuries
• Any life-threatening condition

Delays in booking appointments through the System are not appropriate for emergencies.

10.4 No Guarantee of Medical Treatment

Booking an appointment does NOT guarantee:

• That medical treatment will be provided
• That specific treatments will be offered
• That providers will agree with your self-diagnosis
• That services will be covered by insurance
• That medical scripts will be issued or renewed
• That any particular medical outcome will occur

Providers retain complete medical judgment and discretion.

10.5 Medical Necessity and Provider Discretion

Medical decisions are made by licensed providers, not by the System or MSO.

Providers may:

• Decline to provide services if not medically appropriate
• Require additional evaluation before treatment
• Modify treatment plans based on clinical judgment
• Refuse to issue or renew scripts
• Cancel appointments for medical reasons

Medical necessity determinations:

• Made solely by licensed medical providers
• Based on clinical judgment
• Not influenced by the MSO
• May differ from patient expectations

The MSO does not:

• Make medical necessity determinations
• Override provider clinical decisions
• Control or direct medical treatment
• Influence medical judgment

10.6 Insurance Coverage Disclaimer

Scheduling an appointment does NOT guarantee insurance coverage.

You are responsible for:

• Verifying insurance coverage before appointments
• Understanding your plan's benefits and limitations
• Obtaining any required pre-authorizations
• Paying for services insurance does not cover

We do not:

• Guarantee insurance will cover services
• Make coverage determinations
• Control insurance company decisions
• Guarantee pre-authorization will be obtained

Insurance denials and coverage disputes are between you and your insurance company.

10.7 Accuracy of Information

While we strive for accuracy, errors may occur:

• Appointment times may change due to operational needs
• Provider assignments may be modified
• System information may contain errors or be outdated
• Script information may not be current if Medical Practice records are not updated

Always verify critical information:

• Confirm appointment date, time, and location before arriving
• Verify provider assignment if important to you
• Confirm script status with Medical Practice if uncertain

We are not liable for scheduling errors, inaccuracies, or changes unless caused by our gross negligence.

10.8 Medical Records Disclaimer

Medical records are maintained separately by Alliance Wellness Medical PLLC.

• This System does not provide access to medical records
• SOAP notes, treatment documentation, and clinical data are not available through the System
• For medical records requests, contact Alliance Wellness Medical PLLC at 516-566-0000

The System only displays:

• Appointment scheduling information
• Script status and visit counts (operational data)
• Account and payment information
• Communication preferences

11. Intellectual Property Rights

11.1 Ownership

ReGlow Wellness owns all rights, title, and interest in:

• The System and all its components
• System design, code, architecture, and functionality
• User interfaces and visual designs
• ReGlow Wellness name, logo, and trademarks
• All proprietary algorithms and processes
• All documentation and materials
• Website content and portal content

Alliance Wellness Medical PLLC owns all medical content and clinical materials.

11.2 Limited License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the System solely for:

• Your personal scheduling and appointment management
• Non-commercial purposes
• In compliance with these Terms

This license does NOT grant you the right to:

• Copy, modify, or create derivative works
• Distribute, sublicense, or transfer access
• Reverse engineer, decompile, or disassemble
• Use for any commercial purpose without written authorization
• Remove or alter copyright or proprietary notices
• Frame, mirror, or scrape content

11.3 Restrictions on Use

You may NOT:

• Copy or reproduce any part of the System
• Modify, adapt, or translate the System
• Create derivative works based on the System
• Distribute, sell, or sublicense access
• Use our trademarks without written permission
• Frame or link to the System without authorization
• Use automated tools to access or scrape the System
• Reverse engineer our proprietary processes

11.4 Trademarks

"ReGlow Wellness" and our logo are trademarks owned by ReGlow Wellness. You may not use our trademarks without our prior written permission.

11.5 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the System:

• You grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate your feedback
• We may use feedback without compensation to you
• We have no obligation to implement your feedback
• You waive any claims to feedback you provide

11.6 Copyright Infringement

If you believe content on our System infringes your copyright, contact our Copyright Agent with:

• Description of the copyrighted work
• Location of the infringing material
• Your contact information
• Statement of good faith belief that use is unauthorized
• Statement that information is accurate and you are authorized to act
• Your physical or electronic signature

Copyright Agent:
ReGlow Wellness — Copyright Agent
11 Emerson Ave
Levittown, NY 11756
Email: hello@reglowwellness.com

12. Third-Party Services and Links

12.1 Third-Party Service Providers

We use third-party service providers for:

• SMS communications (Twilio)
• Email delivery
• Payment processing
• Database hosting
• Infrastructure services

These third parties:

• Have their own terms of service and privacy policies
• Operate independently
• Are HIPAA-compliant Business Associates (where applicable)
• May change their services without our control

We are not responsible for:

• Third-party service failures or outages
• Third-party security breaches (unless caused by our negligence)
• Third-party policy changes
• Third-party pricing or fee changes

12.2 Payment Processor

Payments are processed by a third-party payment processor.

• Subject to payment processor's terms and conditions
• Payment disputes handled per processor's dispute resolution process
• We do not store complete credit card numbers
• Payment security is processor's responsibility

12.3 Third-Party Links

The System may contain links to third-party websites or services.

We do not:

• Endorse third-party sites
• Control third-party content
• Assume responsibility for third-party services
• Guarantee accuracy of third-party information

When you click third-party links:

• You leave our System
• You are subject to the third party's terms and privacy policy
• We are not liable for any issues with third-party sites

Review third-party terms and privacy policies before using their services.

13. Disclaimers of Warranties

13.1 "AS IS" and "AS AVAILABLE"

THE SYSTEM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

13.2 Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

Implied Warranties:

• Merchantability: No guarantee System is fit for general use
• Fitness for a particular purpose: No guarantee System meets your specific needs
• Title: No guarantee of uninterrupted ownership or operation
• Non-infringement: No guarantee System doesn't infringe third-party rights

Operational Warranties:

• Accuracy: No guarantee information is accurate, complete, or current
• Availability: No guarantee of uninterrupted or error-free operation
• Security: No guarantee System is completely secure or free from vulnerabilities
• Compatibility: No guarantee System works with all devices or browsers
• Results: No guarantee of specific outcomes or results

13.3 Medical Disclaimers

NO WARRANTY THAT:

• System provides medical advice or treatment
• Booking appointments guarantees medical services
• Medical outcomes will be positive
• Scripts will be issued or renewed
• Insurance will cover services
• Providers will provide specific treatments

13.4 Third-Party Disclaimers

NO WARRANTY REGARDING:

• Third-party service providers
• Payment processor reliability
• SMS or email delivery
• Internet connectivity
• Device compatibility

13.5 New York Law Limitations

Some jurisdictions, including New York, may not allow disclaimer of certain warranties. If New York law prohibits any of these disclaimers, those disclaimers do not apply to you to the extent prohibited.

13.6 HIPAA Obligations Preserved

These disclaimers do NOT affect:

• Our HIPAA security and privacy obligations
• Requirements to maintain reasonable safeguards for PHI
• Breach notification requirements
• Your rights under HIPAA

14. Limitation of Liability

14.1 No Liability for Medical Matters

REGLOW WELLNESS (MSO) IS NOT LIABLE FOR:

• Any medical advice, diagnosis, treatment, or outcomes
• Medical decisions or judgments made by providers
• Medical necessity determinations
• Acts or omissions of healthcare providers
• Medical malpractice or professional negligence

Medical liability claims must be directed to Alliance Wellness Medical PLLC and its providers, not to ReGlow Wellness.

14.2 Types of Damages Excluded

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR:

• Indirect, incidental, or consequential damages
• Special or punitive damages
• Lost profits or revenue
• Loss of data or information
• Loss of use or interruption of service
• Personal injury or emotional distress (except where caused by our gross negligence or willful misconduct)
• Medical complications or adverse outcomes
• Insurance claim denials or coverage issues

14.3 Cap on Damages

MAXIMUM LIABILITY:

To the extent permitted by law, our total aggregate liability for all claims arising from your use of the System shall not exceed the lesser of:

• $500, OR
• The total amount you paid to us in the 12 months preceding the claim

This cap applies regardless of:

• The legal theory (contract, tort, negligence, strict liability, etc.)
• Whether we were advised of the possibility of damages
• The number of claims

14.4 Specific Limitations

WE ARE NOT LIABLE FOR:

System Issues:

• System downtime, errors, or unavailability (except gross negligence)
• Scheduled or emergency maintenance
• Data loss or corruption
• Security breaches by third parties (unless caused by our negligence)

Communication Failures:

• Failed SMS or email delivery
• Missed appointment reminders
• Communications to incorrect contact information you provided
• Third-party carrier or service provider failures

Third-Party Issues:

• Payment processor failures or disputes
• Twilio SMS delivery failures
• Hosting provider outages
• Internet connectivity problems

User-Related Issues:

• Missed appointments due to your error or confusion
• Appointment conflicts you created
• Financial responsibility for services rendered
• Insurance coverage denials

Force Majeure:

• Natural disasters, pandemics, or acts of God
• Government actions or regulations
• Cyberattacks or large-scale internet failures
• Events beyond our reasonable control

14.5 Exceptions to Limitations

These limitations DO NOT apply to:

• Our gross negligence or willful misconduct
• Violations of HIPAA privacy or security requirements
• Fraud or intentional misrepresentation
• Liability that cannot be limited under New York law
• Personal injury caused by our gross negligence

14.6 New York Law Considerations

New York law may limit our ability to disclaim liability in certain circumstances. If any limitation is found unenforceable under New York law, that limitation is modified to the minimum extent necessary to comply with New York law, and all other limitations remain in full effect.

14.7 HIPAA Obligations Preserved

These limitations do NOT affect:

• Our obligations under HIPAA
• Your rights to privacy and security of PHI
• Breach notification requirements
• Your ability to file HIPAA complaints with HHS

14.8 Essential Purpose

These limitations are essential to our business model and the fees we charge. Without these limitations, we could not provide the System at current pricing.

15. Indemnification

15.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless:

• ReGlow Wellness (MSO)
• Alliance Wellness Medical PLLC
• Our respective officers, directors, employees, agents, contractors, and affiliates

From and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

Your Violations:

• Your breach of these Terms
• Your violation of any law or regulation
• Your violation of third-party rights (privacy, intellectual property, etc.)

Your Conduct:

• Your negligence or willful misconduct
• False or misleading information you provide
• Fraudulent activity or misrepresentation
• Booking appointments without proper authorization
• Impersonating others or using others' insurance without authorization

Your Content:

• Content or information you submit to the System
• Claims that content you submitted infringes third-party rights

Your Use:

• Your misuse of the System
• Your violation of appointment policies
• Harm to others resulting from your actions

15.2 Defense and Settlement

If we are subject to a claim you must indemnify:

• We will notify you of the claim
• We have the right to control the defense and any settlement
• You must cooperate fully in the defense
• You may not settle any claim without our written consent
• You are responsible for all costs, including attorneys' fees

15.3 Exceptions

You are NOT required to indemnify us for claims arising from:

• Our gross negligence or willful misconduct
• Our breach of these Terms
• Our violations of law
• Circumstances where indemnification is prohibited by law

16. Dispute Resolution and Arbitration

16.1 Informal Dispute Resolution (Required First Step)

Before filing any legal claim, you must first attempt to resolve the dispute informally by:

1. Contacting us in writing at:
   • Email: hello@reglowwellness.com
   • Mail: ReGlow Wellness, 11 Emerson Ave, Levittown, NY 11756
2. Describing the dispute in reasonable detail
3. Allowing us 30 days to investigate and respond
4. Engaging in good faith discussions to resolve the matter

If we cannot resolve the dispute informally within 60 days, either party may proceed to arbitration.

16.2 Binding Arbitration Agreement

YOU AND REGLOW WELLNESS AGREE THAT ALL DISPUTES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SYSTEM WILL BE RESOLVED BY BINDING ARBITRATION, EXCEPT AS PROVIDED BELOW.

By accepting these Terms, you waive your right to:

• Sue in court
• Have a jury trial
• Participate in a class action or class arbitration

16.3 Arbitration Rules and Procedures

Arbitration will be conducted as follows:

Arbitration Administrator:

• American Arbitration Association (AAA)
• Under AAA Consumer Arbitration Rules
• AAA rules available at www.adr.org

Location:

• Nassau County, New York
• Or by telephone/video conference if you prefer

Arbitrator:

• One neutral arbitrator selected per AAA rules
• Arbitrator must follow these Terms
• Arbitrator's decision is final and binding

Fees:

• AAA filing fees apply
• Each party pays their own attorneys' fees unless:
  • Law requires otherwise, OR
  • Arbitrator awards fees to prevailing party

Discovery:

• Limited discovery as allowed by arbitrator
• Sufficient to adequately arbitrate the dispute

Award:

• Arbitrator may award same damages as a court
• Arbitrator must follow these Terms, including limitations of liability
• Arbitrator's decision is final and binding
• Judgment on award may be entered in any court with jurisdiction

16.4 Exceptions to Arbitration

The following disputes are NOT subject to arbitration:

Small Claims Court:

• Claims within small claims court jurisdiction
• Either party may bring claim in small claims court

Injunctive Relief:

• Emergency requests for injunctive or equitable relief
• May be brought in court to prevent immediate harm

HIPAA Complaints:

• Complaints to HHS Office for Civil Rights
• HIPAA enforcement actions

Intellectual Property:

• Claims of trademark infringement
• Copyright infringement claims
• Trade secret misappropriation

16.5 Class Action Waiver

YOU AND REGLOW WELLNESS AGREE THAT:

• All disputes must be brought in individual capacity
• No class actions, class arbitrations, or representative actions
• Each party may bring claims only on their own behalf
• Arbitrator may not consolidate multiple parties' claims
• Arbitrator may not preside over any class or representative proceeding

If the class action waiver is found unenforceable, the entire arbitration agreement is void, and disputes will be resolved in court.

16.6 Opt-Out Right (30 Days)

You have the right to opt out of this arbitration agreement.

To opt out, you must:

• Send written notice within 30 days of first accepting these Terms
• Send to: ReGlow Wellness, 11 Emerson Ave, Levittown, NY 11756
• Include: Your name, address, date of first use, and statement that you opt out of arbitration

If you opt out:

• You keep your right to sue in court
• All other Terms remain in effect
• ReGlow Wellness also will not use arbitration against you

If you do not opt out within 30 days, you agree to arbitration.

16.7 Waiver of Jury Trial

TO THE EXTENT ARBITRATION DOES NOT APPLY AND DISPUTES ARE RESOLVED IN COURT, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL.

Disputes will be decided by a judge, not a jury.

16.8 Governing Law

These Terms are governed by:

• New York State law (without regard to conflict of law principles)
• Federal law where applicable (including HIPAA)

16.9 Venue for Non-Arbitrable Disputes

For disputes not subject to arbitration:

• Exclusive venue: State and federal courts in Nassau County, New York
• You consent to personal jurisdiction in these courts
• You waive any objection to venue or jurisdiction

16.10 Statute of Limitations

You must bring any claim within 1 year after the claim arises, or within the shortest period allowed by applicable law.

After this period, the claim is barred.

16.11 Severability of Arbitration Provisions

If any part of this arbitration agreement is found unenforceable:

• The rest of the arbitration agreement remains in effect
• Exception: If class action waiver is unenforceable, entire arbitration agreement is void

17. Termination

17.1 Termination by You

You may stop using the System at any time by:

• Discontinuing use of the patient portal
• Calling us to close your account at 516-566-0000
• Emailing hello@reglowwellness.com

Before terminating:

• Cancel any upcoming appointments
• Pay any outstanding balances
• Note that some data will be retained per our Privacy Policy

17.2 Termination by Us

We may suspend or terminate your access to the System immediately, with or without notice, for:

Violations:

• Breach of these Terms
• Violation of laws or regulations
• Providing false or misleading information
• Fraudulent activity or misrepresentation

Conduct:

• Abusive, threatening, or harassing behavior toward staff or providers
• Repeated policy violations
• Repeated no-shows or late cancellations
• Misuse or abuse of the System

Financial:

• Non-payment of balances owed
• Chargebacks or payment disputes

Discretionary:

• Any reason at our sole discretion
• With or without cause
• With reasonable notice when feasible

17.3 Effects of Termination

Upon termination of your account:

Immediate:

• Access to patient portal is immediately revoked
• You cannot book new appointments
• Pending appointments may be cancelled

Ongoing:

• Outstanding balances remain due and payable
• Payment obligations survive termination
• You remain liable for any breaches that occurred before termination
• Medical care relationship with Medical Practice is separate (contact them directly)

Data:

• Your data will be retained or deleted per our Privacy Policy
• Some data must be retained for legal/regulatory compliance (7 years for HIPAA)
• Audit logs are retained as required by law

17.4 Survival of Terms

The following provisions survive termination:

• Payment obligations
• Indemnification obligations
• Limitation of liability
• Disclaimers of warranties
• Intellectual property provisions
• Data retention requirements
• Dispute resolution and arbitration provisions
• Any provisions that by their nature should survive

17.5 Medical Care Continuity

IMPORTANT: Termination of System access does NOT terminate your medical care relationship.

• Your medical care is provided by Alliance Wellness Medical PLLC
• To continue medical care without the System, contact Alliance Wellness Medical PLLC at 516-566-0000
• Medical records remain with the Medical Practice regardless of System access
• Termination of System access ≠ termination as a patient

18. Changes to Terms

18.1 Right to Modify

We reserve the right to modify, amend, or update these Terms at any time, for any reason, including:

• Changes in laws or regulations
• New System features or functionality
• Operational changes
• Security enhancements
• Business reasons

18.2 Notice of Changes

We will notify you of material changes by:

• Email to the address on file
• Notification in the patient portal
• Posting on our website
• Updating the "Last Updated" date at the top of this document

For material changes:

• We will provide at least 30 days' advance notice
• Advance notice period begins when notice is sent or posted

18.3 Acceptance of Changes

By continuing to use the System after changes become effective, you accept the modified Terms.

If you do not agree to changes:

• You must stop using the System
• You may request account closure
• Outstanding obligations remain in effect

18.4 Material vs. Non-Material Changes

Material changes include:

• Changes to payment terms or fees
• Changes to dispute resolution or arbitration provisions
• Changes to liability limitations
• Significant changes to services provided
• Changes to privacy practices (covered in Privacy Policy updates)

Non-material changes include:

• Clarifications or corrections
• Updates to contact information
• Minor administrative changes
• Updates to reflect current practices

Non-material changes may be effective immediately upon posting.

18.5 Version History

Previous versions of these Terms are available upon request.

Contact hello@reglowwellness.com to request prior versions.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ReGlow Wellness regarding the System.

These Terms supersede:

• All prior agreements, whether written or oral
• All prior understandings or communications
• Any conflicting terms or conditions

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable:

• The remaining provisions remain in full force and effect
• The invalid provision will be modified to the minimum extent necessary to make it enforceable
• If modification is not possible, the invalid provision will be severed

Exception: If the class action waiver in the arbitration provision is found unenforceable, the entire arbitration agreement is void.

19.3 No Waiver

Our failure to enforce any right or provision of these Terms does NOT constitute a waiver of that right or provision.

• Waiver of one breach does not waive future breaches
• All waivers must be in writing and signed by us
• No oral waivers are valid

19.4 Assignment

You may NOT:

• Assign or transfer these Terms
• Assign or transfer your account
• Delegate your obligations under these Terms

We may:

• Assign these Terms to affiliates or related entities
• Assign these Terms in connection with a merger, acquisition, or sale of assets
• Assign these Terms to any third party at our discretion

You will be notified of any assignment that materially affects your rights.

19.5 Force Majeure

We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, hurricanes, etc.)
• Pandemics or epidemics
• War, terrorism, or civil unrest
• Government actions, orders, or regulations
• Internet or telecommunications failures
• Power outages
• Cyberattacks or large-scale hacking incidents
• Labor disputes or strikes
• Supplier or vendor failures

During force majeure events, our obligations are suspended for the duration of the event.

19.6 Notices

Legal Notices to You:

• Sent via email to the address on file
• Posted in the patient portal
• Sent via US mail to the address on file
• Deemed received when sent or posted

You must keep your contact information current to receive notices.

Legal Notices to Us:

• Email: hello@reglowwellness.com
• Mail: ReGlow Wellness, 11 Emerson Ave, Levittown, NY 11756
• Must be in writing
• Deemed received when we actually receive it

19.7 Headings

Section headings and titles are for convenience only and do not:

• Affect the interpretation of these Terms
• Have legal significance
• Limit or expand the meaning of any provision

19.8 Language

These Terms are drafted in English.

• The English version controls in case of any translation
• Translations are provided for convenience only
• If there is any conflict between English and translated versions, English prevails

19.9 Relationship of Parties

These Terms do NOT create:

• Partnership or joint venture
• Employment relationship
• Agency relationship
• Franchise relationship

You and ReGlow Wellness are independent parties.

19.10 Third-Party Beneficiaries

Alliance Wellness Medical PLLC is an intended third-party beneficiary of:

• Medical disclaimers
• Limitations on medical liability
• Provisions clarifying the MSO/Medical Practice separation

No other third parties have any rights under these Terms.

19.11 Interpretation

In interpreting these Terms:

• "Including" means "including but not limited to"
• Singular includes plural and vice versa
• "Or" is not exclusive (can mean "and/or")
• These Terms will not be construed against the drafter
• Ambiguities will not be resolved against ReGlow Wellness

19.12 Compliance with Laws

You agree to comply with all applicable laws and regulations when using the System, including:

• Federal and state healthcare laws
• Insurance fraud laws
• Data protection laws
• Communications laws (TCPA, CAN-SPAM)
• All other applicable laws

We comply with:

• HIPAA and HITECH Act
• NY healthcare laws and regulations
• NY Corporate Practice of Medicine doctrine
• All applicable federal and state laws

19.13 Electronic Signatures and Records

You agree that:

• Electronic signatures have the same legal effect as handwritten signatures
• Electronic records satisfy any requirement for written records
• You consent to conducting transactions electronically
• This agreement is governed by the Electronic Signatures in Global and National Commerce Act (ESIGN) and Uniform Electronic Transactions Act (UETA)

19.14 No Agency for Medical Practice

These Terms do NOT:

• Create agency relationship between you and Medical Practice through us
• Make us agents or representatives of the Medical Practice for clinical matters
• Allow us to bind the Medical Practice to any clinical agreements

The Medical Practice operates independently for all clinical decisions.

‍

20. Healthcare-Specific Provisions

20.1 Medical Records

Medical records are maintained separately by Alliance Wellness Medical PLLC.

This System does NOT provide:

• Access to medical records
• SOAP notes or treatment documentation
• Test results or clinical data
• Medical history or diagnosis information

To request medical records:

• Contact Alliance Wellness Medical PLLC
• Phone: 516-566-0000
• Address: 11 Emerson Ave, Levittown, NY 11756
• Follow their medical records request procedures

20.2 Insurance Verification

We verify insurance eligibility as a courtesy.

Eligibility verification does NOT mean:

• Services are covered by your insurance
• Pre-authorization has been obtained
• Claims will be paid
• You have no financial responsibility

You are responsible for:

• Understanding your insurance benefits
• Verifying coverage before appointments
• Obtaining required pre-authorizations
• Paying for non-covered services

20.3 Coordination of Benefits

If you have multiple insurance policies:

• You must report all coverage to us
• You must identify primary and secondary insurance
• Failure to properly report insurance may result in claim denials
• You are responsible for coordinating benefits

20.4 Workers' Compensation

If your injury or condition is work-related:

• You must disclose this at time of booking
• Different billing procedures apply
• Workers' compensation insurance information required
• May require employer or insurance carrier authorization

20.5 Auto Accident Injuries

If your injury resulted from an auto accident:

• You must disclose this at time of booking
• Auto insurance information required (PIP, no-fault, or liability)
• May require attorney or insurance company direct payment
• Different billing rules apply

20.6 Medicare and Medicaid (if applicable)

If you have Medicare or Medicaid:

• You must report this coverage
• Medicare/Medicaid must be billed as primary when applicable
• Cannot bill secondary insurance before primary
• Subject to federal Medicare/Medicaid regulations
• We must comply with federal regulations regarding Medicare/Medicaid patients

20.7 Provider Credentials

All providers are licensed and credentialed in New York State.

• Physicians licensed by NY State Education Department
• Nurse Practitioners and Physician Assistants properly credentialed
• Massage Therapists licensed by NY State
• Acupuncturists licensed by NY State

You may verify provider credentials through appropriate state licensing boards.

20.8 Standard of Care

Medical care provided by Alliance Wellness Medical PLLC meets:

• Applicable standards of care
• NY State medical practice requirements
• Professional standards for each discipline
• Applicable federal and state regulations

ReGlow Wellness (MSO) does not determine or influence standard of care—this is solely within the Medical Practice's control.

21. Accessibility

21.1 ADA Compliance

We strive to make the System accessible to individuals with disabilities in compliance with the Americans with Disabilities Act (ADA).

Accessibility Features:

• Screen reader compatibility (where feasible)
• Keyboard navigation
• Text scaling and contrast options
• Alternative text for images

If you encounter accessibility barriers:

• Contact us at hello@reglowwellness.com or 516-566-0000
• Describe the barrier you encountered
• We will work to provide reasonable accommodations

21.2 Accommodations

We provide reasonable accommodations for:

• Visual impairments
• Hearing impairments
• Mobility limitations
• Cognitive disabilities
• Other disabilities as required by law

To request accommodations:

• Contact our office at 516-566-0000
• Explain the accommodation needed
• We will work with you to provide appropriate accommodation

21.3 Alternative Formats

Information and documents available in alternative formats upon request:

• Large print
• Electronic formats compatible with assistive technology
• Audio formats (where feasible)

Contact hello@reglowwellness.com to request alternative formats.

21.4 Physical Accessibility

Our clinic locations provide:

• Wheelchair accessibility
• Accessible parking
• Accessible restrooms
• Assistance as needed

‍

22. State-Specific Provisions

22.1 New York Specific Provisions

These Terms comply with New York State law.

Corporate Practice of Medicine:

• ReGlow Wellness operates as MSO in compliance with NY's prohibition on corporate practice of medicine
• Medical Practice is physician-owned as required by NY law
• Clinical independence maintained
• MSO provides only non-clinical operational support

Consumer Protection:

• NY consumer protection laws apply to these Terms
• Certain provisions may not be enforceable under NY law
• Where NY law conflicts with these Terms, NY law prevails

Healthcare Regulations:

• Compliance with NY Department of Health regulations
• Compliance with NY State Education Department (professional licensing)
• NY insurance laws apply to billing and insurance matters

Privacy Laws:

• NY SHIELD Act compliance (data security)
• NY data breach notification laws (may be stricter than federal HIPAA)

22.2 Limitations on Enforceability

New York law may limit:

• Certain warranty disclaimers
• Certain liability limitations
• Certain indemnification provisions
• Enforcement of arbitration in some circumstances

If any provision is unenforceable under NY law, that provision is modified to comply with NY law, and all other provisions remain in effect.

23. HIPAA Acknowledgments

23.1 Notice of Privacy Practices

You acknowledge that:

• You have received or have been offered our Privacy Policy
• You understand our Privacy Policy describes how we use and protect your PHI
• Our Privacy Policy is incorporated into these Terms by reference

Our Privacy Policy is available:

• In the patient portal
• On our website
• Upon request at any time

23.2 Authorization for Use and Disclosure

By accepting these Terms, you authorize:

• Use of your PHI for scheduling and operational purposes
• Disclosure of your PHI to the Medical Practice for treatment coordination
• Use of your PHI for appointment reminders and communications
• Disclosure to Business Associates as described in our Privacy Policy

This authorization is limited to:

• Operational and administrative purposes
• Functions directly related to scheduling and appointment management
• Communications necessary for appointment coordination

The Medical Practice maintains separate authorizations for clinical use of PHI.

23.3 Right to Revoke Authorization

You may revoke your authorization for use of PHI:

• Contact our Privacy Officer in writing
• Revocation applies to future uses only
• Cannot revoke authorization for uses already made
• Cannot revoke uses required by law or contract

Revoking authorization may affect:

• Ability to use the System
• Our ability to schedule appointments
• Communications and reminders

23.4 HIPAA Rights

You retain all rights under HIPAA, including:

• Right to access your PHI
• Right to request amendments
• Right to accounting of disclosures
• Right to request restrictions
• Right to confidential communications
• Right to file complaints

See our Privacy Policy (Section 9) for details on exercising these rights.

23.5 Minimum Necessary

We use and disclose only the minimum necessary PHI:

• To accomplish scheduling and operational purposes
• To coordinate with the Medical Practice
• To comply with legal requirements

We do not use or disclose more PHI than reasonably necessary.

24. Contact Information

24.1 General Contact

For general questions, support, or assistance:

ReGlow Wellness
11 Emerson Ave
Levittown, NY 11756

• Phone: 516-566-0000
• Email: hello@reglowwellness.com
• Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

24.2 Legal and Terms Questions

For questions about these Terms:

• Email: hello@reglowwellness.com
• Subject line: "Terms & Conditions Inquiry"

24.3 Privacy Questions

For privacy-related questions:

• See Section 17 of our Privacy Policy
• Email: hello@reglowwellness.com
• Subject line: "Privacy Inquiry"

24.4 Medical Practice Contact

For medical questions, medical records, or clinical matters:

Alliance Wellness Medical PLLC
11 Emerson Ave
Levittown, NY 11756

• Phone: 516-566-0000

24.5 Technical Support

For technical issues with the System:

• Email: hello@reglowwellness.com
• Phone: 516-566-0000
• Subject line: "Technical Support"

25. Effective Date and Acknowledgment

25.1 Effective Date

These Terms are effective as of February 8, 2026.

25.2 Acknowledgment and Acceptance

By using the System, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You understand the MSO structure and separation between ReGlow Wellness and Alliance Wellness Medical PLLC
• You understand this System provides scheduling services, not medical care
• You understand your financial responsibilities
• You agree to the arbitration and class action waiver provisions
• You have had the opportunity to ask questions about these Terms
• You understand you can opt out of arbitration within 30 days
• You consent to electronic communications
• You accept the limitations of liability and disclaimers

25.3 Agreement to Electronic Terms

You agree that:

• Your electronic acceptance has the same legal effect as a handwritten signature
• These electronic Terms constitute a legally binding contract
• You have the ability to download, print, and save these Terms
• You accept that this agreement is formed electronically

Last Updated: February 8, 2026
Effective Date: February 8, 2026
Version: 1.0

© 2026 ReGlow Wellness. All rights reserved.

Questions?

If you have questions about these Terms, please contact us:

• Email: hello@reglowwellness.com
• Phone: 516-566-0000
• Mail: 11 Emerson Ave, Levittown, NY 11756

For medical questions, contact Alliance Wellness Medical PLLC at 516-566-0000.

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